Returns & Refunds Policy

Returns and refunds

Contact service@kulneta.com promptly after delivery for a return review.

Authorization

Provide the order number, item, reason and photographs.

Condition

Used, marked, incomplete or damaged fans may affect eligibility unless the issue was present on arrival.

Return shipping

Responsibility depends on reason and applicable law.

Refund timing

Eligible refunds return to the original payment method after inspection.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Foshan Jiuge Media Co., Ltd.
Unit 11209, 12th Floor, Building 1, Guangfo Zhicheng, No. 85 Dali Zhennan Road, Nanhai District, Foshan, China (Declared Registered Address)
Email: service@kulneta.com